Shipping policy
At LOD ACTIVE, every order is carefully prepared and inspected before shipment to ensure the highest quality.
Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays). During product launches, promotions, or high-volume periods, processing times may be slightly longer.
Shipping Times
Delivery times are estimates and begin once your order has been shipped.
- United States: 3–7 business days
- International: 7–21 business days, depending on the destination and customs processing.
International Orders
International customers are responsible for any customs duties, import taxes, or additional fees required by their country. These charges are not included in the purchase price or shipping cost.
Tracking
Once your order ships, you will receive a confirmation email with your tracking information.
Lost, Delayed, or Stolen Packages
LOD ACTIVE is not responsible for delays caused by shipping carriers, customs, weather conditions, or other circumstances beyond our control.
Once a package has been marked as delivered by the carrier, LOD ACTIVE is not responsible for lost or stolen packages. If you believe your package was stolen, please contact the shipping carrier directly.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Orders returned due to an incorrect or incomplete address may require an additional shipping fee to be resent.
Contact
For any shipping questions, please contact us at: