Refund policy

At LOD ACTIVE, all sales are final.

Due to the nature of our products and for hygiene and quality assurance reasons, we do not accept returns, refunds, or exchanges due to change of mind, incorrect size selection, personal preference, or any other non-defective reason.

Please review our size guide carefully before placing your order.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at support@lodactive.com (or your current email until the business email is active). Include your order number and clear photos of the issue.

Claims submitted after 48 hours may not be eligible for review.

Returned items that have been worn, washed, altered, damaged, or returned without their original tags and packaging will not be accepted under any circumstances.

LOD ACTIVE reserves the right to deny any return, refund, or exchange request that does not meet the conditions outlined in this policy.

By placing an order with LOD ACTIVE, you acknowledge and agree to this Return & Refund Policy.